We want you to be completely satisfied with your purchase from TeaTapee.com. If you’re not entirely happy with your order, we’re here to help.
- Return Eligibility
- You may return your item(s) within 30 days of receiving your order.
- The product must be in the same condition as when you received it.
- The product must be in its original packaging.
- Return Process
To initiate a return: a) Contact our customer service team at here to request a return. b) Once approved, pack the item(s) securely in appropriate packaging. c) Ship the package to the address provided by our customer service team.
- Shipping Costs
- The customer is responsible for all return shipping costs.
- We recommend using a trackable shipping service to ensure the safe return of your item(s).
- For international returns, please use an international tracked package service.
- Refund Process
- Once we receive and inspect the returned item(s), we will notify you about the status of your refund.
- If approved, your refund will be processed within 15 days of receiving the returned item(s).
- The refund will be credited to the original payment method used for the purchase.
- Non-Returnable Items
- Opened tea packages for hygiene reasons.
- Special order items or customized products.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately here. We will work with you to resolve the issue promptly.
- Exchanges
We do not offer direct exchanges. If you need a different item, please return the original purchase and place a new order.
- Questions
If you have any questions about our return policy, please contact us here.
We reserve the right to modify this policy at any time. By placing an order with TeaTapee.com, you agree to this return policy.